Provide first level customer service solutions regarding client products, building and maintaining positive customer relations by offering personalized solutions, exceeding expectations, coordinating with various functions within the company, scheduling service calls, troubleshooting technical issues, ensuring accurate data input, and demonstrating passion for customer service.
If you're passionate about healthcare and supporting patients, this remote position might be for you. You will be making outbound calls to schedule appointments, assess for high risk, and assist with benefits and insurance information. Your work will involve making a difference in people's lives.
At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.
Make outbound calls to patients, members, and customers to schedule appointments for preventative health screenings and assess for high-risk or other healthcare appointments. Help patients make decisions that will enhance their healthcare experience, make welcome calls, and assist members and patients with benefits and insurance information.
Join a dedicated team of customer service professionals in a remote role. Be part of a supportive and friendly team, and make a difference by helping customers with care and professionalism. Duties include answering calls, escalating customer queries, providing timely resolutions, and general administrative tasks.
This position involves handling inbound customer inquiries, reaching out to providers and members, and offering program support for contract members. It also includes providing technical and administrative support for various contracts, including internal applications and tools. The role requires ensuring high customer satisfaction through effective communication and problem-solving.
Troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. Handle inbound and outbound calls with professionalism, empathy, and efficiency. Maintain confidentiality and protect customer data.
Be the voice and support system for homeowners—managing communications, ensuring smooth project tracking, and helping maintain commitment to exceptional service from start to finish. Responsibilities include answering inbound calls, managing project details in Acculynx, and proactively reaching out to homeowners to ensure satisfaction. Must be a clear communicator with 5+ years of customer service experience.
Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. Research, assist, resolve, and deescalate inquiries pertaining to loyalty reward accounts, while updating participant information in propriety systems.
Work from home and take surveys to earn money with options including PayPal, direct checks, and online virtual gift cards codes. Responsibilities include taking part with work from home surveys/studies by following written and oral instructions and participating in research focus groups.